Support
Need help with JiETNG? This page will help you find the assistance you need.
Getting Help
📖 Documentation
Start with our comprehensive documentation:
- Getting Started - Set up JiETNG
- Command Reference - Basic command list
- FAQ - Common questions
🔍 Search First
Use the search function (⌘K or Ctrl+K) to quickly find answers in our documentation.
Report Issues
🐛 Bug Reports
Found a bug? Please report it on GitHub:
Please include:
- 📝 Description of the issue
- 🔄 Steps to reproduce
- 📱 Platform
- 🌐 Language setting
💡 Feature Requests
Have an idea for a new feature?
Please include:
- 📋 Detailed description
- 🎯 Use case / benefit
- 🖼️ Mock-ups (if applicable)
Community Support
💬 Discord Server
Join our Discord community:
- Ask questions
- Share tips and tricks
- Connect with other users
- Get announcements
📱 LINE
Contact through the bot:
- LINE: @299bylay
Send "help" or "support" for quick assistance.
Frequently Asked Questions
Before asking, check if your question is answered in the FAQ.
Common topics:
- Account binding issues
- Score sync problems
- Command usage
- Feature availability
Response Times
| Support Channel | Expected Response |
|---|---|
| Documentation | Immediate (self-service) |
| GitHub Issues | 1-3 business days |
| Discord | Community-driven (varies) |
| Direct Message | Best effort |
Priority Support
Critical bugs and security issues are prioritized. Please mark them appropriately.
Contributing
Want to help improve JiETNG?
📝 Improve Documentation
- Fix typos and errors
- Add examples
- Clarify confusing sections
- Translate to other languages
🌐 Translations
Help translate documentation:
- Japanese improvements
- Chinese improvements
- Other languages
🧪 Beta Testing
Join our beta testing program:
- Test new features early
- Provide feedback
- Report bugs before release
Contact via GitHub to join.
Bug Bounty Program
While we don't offer monetary rewards, we acknowledge contributors:
- 🏆 Hall of Fame listing
- 🎖️ Special role in Discord
- 📝 Mentioned in release notes
Eligible Issues
- Security vulnerabilities (highest priority)
- Critical bugs affecting many users
- Performance issues
- Data integrity problems
Development Support
🔧 Technical Questions
For developers:
- API usage questions
- Integration issues
- Technical discussions
📚 API Documentation
Coming soon - detailed API documentation for advanced users.
Support Development
Support development:
💝 Financial Support
Japan: Liberapay
China: 爱发电
International: GitHub Sponsors
🌟 Non-Financial Support
- ⭐ Star the project on GitHub
- 📢 Share with friends
- 📝 Write tutorials or blog posts
- 🎨 Create fan art or promotional materials
Contact Information
Primary Channels
- GitHub Issues: https://github.com/Matsuk1/JiETNG/issues
- GitHub Discussions: https://github.com/Matsuk1/JiETNG/discussions
- Discord: Join Server
Developer
Response Policy
- Security issues: Within 24 hours
- Critical bugs: 1-3 business days
- Feature requests: Reviewed weekly
- General questions: Best effort basis
Security Vulnerabilities
For security issues, please contact privately first via GitHub Security Advisory rather than public issues.
Guidelines
When seeking support:
✅ Do
- Search existing issues first
- Provide detailed information
- Be patient and respectful
- Follow up if requested
- Mark issues as resolved when fixed
❌ Don't
- Spam multiple channels
- Demand immediate responses
- Share private account credentials
- Post off-topic content
- Be rude or disrespectful
Service Status
Check current system status:
- Bot Status: Usually displayed in bot profile
- API Status: Check GitHub for announcements
- Maintenance: Announced in Discord and GitHub
Known Issues
Current known issues are tracked on: GitHub Issues
Legal and Privacy
For legal or privacy concerns:
- Privacy Policy: View Policy
- License: View License
- Terms of Service: Contact for details